Varieon stands behind our quality products: Varieon's certified technical experts can assist you with comprehensive telephone and on-site technical support. Please have your model name and serial number on hand.

Download RMA Form 

Microsoft® Windows Vista™ users may experience issues while using this software.

Client Software

- Defender & Guardian Series 

Download Windows Client Viewer | Download Windows CE Viewer 

Manual

- Observer Series

Download Observer 4/9/16ch Manual

Shipping
We maintain a constant inventory, and because Varieon DVR's are manufactured in the U.S., we can offer expedited service. We can provide same-day shipping upon request for most orders, and overnight shipping is also available.

Warranty
Varieon, Inc. Limited Warranty

Varieon, Inc. warrants all its DVR products to be free from defect in material or workmanship, and will remedy any such defect according to the terms of this Limited Warranty. All Varieon DVRs are warranted for a period of ONE YEAR.

Varieon, at its discretion*, will replace or credit any defective component(s) of Varieon products at no charge, for a period of 60 days from the date of invoice. Beyond 60 days, Varieon will repair at no charge, any defective component(s) of Varieon DVR products, for the initial twelve (12) months, from the date of invoice.

*The following requirements must be followed in full or warranty service and/or shipments will not be honored. To make request for credit, replacement or claim for service under this Limited Warranty the original purchaser must obtain a Return Authorization Number (RMA#) from Varieon, and return the DVR product, shipping prepaid, in the original shipping container (or equivalent) assuming the risk of loss or damage in transit. The assigned RMA# must be clearly marked on the outside of the shipping container, and all original parts, manuals, etc. must be included. A written receipt/invoice for the Varieon product, showing the date of purchase, dealer's name, and both the model and serial numbers of this product, must accompany any request for credit, replacement, or claim for work to be performed under this Limited Warranty. Varieon RMA# will be honored domestically for 5 days and internationally for 25 days from date of issue.

This Limited Warranty shall not apply if the product has been damaged due to abuse, misuse, misapplication, accident, or as a result of service or modification by any other than an authorized Varieon Service Center. If a product is returned to Varieon for replacement or repair and no problem is found, the purchaser will be billed a $95.00 fee for a PC based DVR, and a $45.00 fee for a Standalone DVR, for inspection as well as all associated freight charges. Any product that is returned to Varieon for replacement or credit without all original parts, manuals, etc. will be charged a 25% restocking fee and only receive partial credit.

Varieon SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LOSS ARISING FROM THE USE OF THIS PRODUCT.. Some states do not allow the exclusion or limitation or incidental or consequential damages, so the above exclusion may not apply to you. Additional information on obtaining service under Limited Warranty is available by contacting Varieon directly at 469-916-1099.